Privacy Policy

Information you provide: when you contact support (for example via forms or email), we collect the details you submit such as your name, email address, and the message content.

Information collected automatically: basic technical data such as IP address, device and browser type, pages viewed, approximate location (derived from IP), and diagnostic logs. This helps us prevent abuse, measure performance, and understand how the site is used.

Cookies & similar tech: we may use essential cookies (for site functionality) and optional analytics/measurement cookies where enabled. You can review details in our Cookie Policy and update preferences in cookies.html#cookie-preferences.

We do not sell your personal information. We may share limited data with service providers that help us operate the site (for example, hosting, security monitoring, or analytics) and only to the extent necessary for them to provide their services.

We may also disclose information if required by law, to protect our rights and users, or to investigate misuse of the site.

Under the New Zealand Privacy Act 2020, you can request access to personal information we hold about you and request corrections if you think it’s wrong.

To make a request, contact us using the details below. We may need to verify your identity before responding.

If you have concerns about how we handle your information, you can also contact the Office of the Privacy Commissioner (NZ). (We recommend contacting us first so we can try to resolve the issue quickly.)