Responsible Play
Pounamu Luck provides social casino-style games for entertainment. Even without cash-out, play can become harmful for some people—use the tools and support options below.
Play safely
- Set limits: decide in advance how much time and money (if you purchase virtual currency) you can afford to spend.
- Take breaks: schedule pauses, avoid long sessions, and don’t chase losses.
- Stay in control: don’t play when stressed, tired, upset, or under the influence of alcohol/drugs.
- Keep balance: maintain hobbies, work, study, and relationships.
- Age restriction: our services are intended for adults (18+). Parents/guardians should supervise device access.
Account controls
If available in your account settings, you may be able to set:
- Time limits and session reminders
- Purchase limits (if applicable)
- Cooling-off (short breaks)
Self-exclusion
To request self-exclusion or help managing your account, contact us and we will assist as soon as reasonably possible.
Email: contact@pounamuluck.com
Phone: +64 21 586 9143
When to seek help
Consider getting support if play is causing stress, financial issues, conflict, secrecy, sleep loss, or difficulty stopping.
New Zealand support and information
- Gambling Helpline NZ: gamblinghelpline.co.nz
- PGF Services: pgf.nz
- NZ Department of Internal Affairs (gambling info): dia.govt.nz
Crisis support (NZ)
If you or someone else is in immediate danger, call 111.
- 1737 (Need to talk)
- Lifeline: 0800 543 354
- Suicide Crisis Helpline (TAUTOKO): 0508 828 865
